At Blue Ink Tech we talk to thousands of carriers and drivers about their needs to help run a better business. One situation that comes up frequently in discussions is the use of ELD apps for their logbooks without a connected device to retrieve data from the vehicle.
There isn't much worse than not getting value out of something you've paid for and are required by law to have. When the Electronic Logging Device (ELD) mandate was implemented it left truck drivers with few options and even fewer ways to deal with it. Selecting the wrong ELD provider is one of the main problems with ELD.
An ELD provider should keep the driver's best interest a priority. Those priorities include making sure their ELD is easy-to-use, there's a knowledgeable support team ready for any questions they have, and there are no hidden or extra costs to any services provided.
There are a number of reasons carriers and drivers are ready to switch ELD providers. Some of those top stresses include:
1. Equipment malfunctions and failures
2. Poor customer service
3. Costly and lengthy contracts
So what should you do when you’re ready to drop your provider and get a better one?
First things first, plan ahead at least 60-90 days. You want to make sure that you have plenty of time to vet new ELDs before you existing contact is going to end so you can easily make the transition.
Rob began driving a truck a few years ago, after the ELD mandate started. He hauls general freight and is very good about keeping up with his Hours of Service. But after the updated Hours of Service rules in 2020, he got a little bit confused on how he could use his sleeper berth split.